Our Privacy Policy

Grupo Genios (“Genios”, “we” or “us”) is committed to protecting and respecting your privacy.

This policy explains how we use any personal information that you provide to us through our website, app or offices. Please read it carefully and thoroughly. Our Privacy Policy will be updated regularly and we will post any changes on this page, so please check back frequently.

For the purposes of data protection law, the controller is Grupo Genios registered at Avenida Ernesto Sarti 10, Parque Royale Business Centre, Local 48, 38660, Adeje, Santa Cruz de Tenerife.

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Information we may collect from you

 

We may collect and process the following information about you:

  • Information you provide to us

 

You may provide us with information in various ways, which includes filling in forms on our website, app or by corresponding with us by phone, email, social media, in person and live chat. This includes information you provide when you search for a price comparison or quote, enter into a contract for the supply of services, enter a competition, promotion or survey or report problems with our services.

The personal information that you provide may include your name, address, email address, phone number, financial information and other information about you to enable us to provide you with a price comparison, switching and other services.

For some products, you may need to provide us or our trusted third-party suppliers with certain special category data to allow us to provide you with quotes. This includes information about criminal convictions (in connection with car insurance quotes) and health (for an energy provider to assess whether you have any special requirements). When you provide this information to us, we or our trusted third-party suppliers will ask for your consent to use your special category data in accordance with this privacy policy. If you do not consent to that use, you may not be able to proceed with your quote.

  • Information we collect about you

When you use our websites, we automatically collect information about your device, including your IP address, information about your visit (including how you got to our websites) and how you use our services. We may combine this information with other information you have provided to us or which we have received from other sources.

  • Information we receive from other sources

     

If you use any of the other websites or services provided by our partners, we may receive information about you or your device in relation to that use, including your IP address, information about your visits how you use the services.

We work closely with third parties (for example, business partners, advertising networks, analytics providers and search information providers) and may receive information about you from them. This could include information about your likely interests based on your previous web browsing and purchases. We may combine this information with other information you have provided to us or which we collected about you.

How we use your personal information

 

We use personal information about you in connection with the following purposes:

  • Providing our services to you and fulfilling your requests

    • Providing you with the information, products and services you request from us (This includes providing you with price comparison and switching services). This includes us creating an account for you so that you can retrieve details of your comparisons and switches and keep your information and preferences up to date.

    • Completing any transactions necessary with us.

    • Administering promotions or competitions that you enter with us.

    • Allowing you to participate in our interactive features when you choose to do so.

    • Providing customer service, assistance and support.

  • Marketing and advertising

    • Providing you and others with information about goods and services that we offer that we think may be of interest to you or them, which may be based on your activity on websites operated by us or third parties.

    • Customising or enhancing your experience of our services, which may be based on your activity on websites operated by us or third parties.

    • Delivering relevant advertising to you on websites operated by us or third parties or companies/Individuals in direct communications from us.

    • Measuring and understanding the effectiveness of advertising we serve to you and others.

  • Service improvement and account management

    • Ensuring that our content is presented in the most effective manner for you and your device.

    • Administering our websites for internal business administration (for example, troubleshooting, data analysis, testing, research, statistical and survey purposes).

    • Protecting our interests and those of third parties and as part of our efforts to keep our services safe and secure.

    • Creating, managing and operating your account with us, including sending associated service messages.

Legal basis for processing

 

Our legal basis for processing your personal information for the purposes described above will typically be one of the following:

  • Contract

 

It is necessary for us to process your personal information to perform a contract to which you are a party, or to take steps at your request prior to you entering into a contract.

  • Consent

 

You have consented to us using your personal information for this purpose (for example, when you create an account with us, agree to receive marketing emails from us or create an alert). You can withdraw your consent at any time by deleting the information from your account or updating your marketing preferences.

  • Legitimate interests

It is in our legitimate interests to use your personal information to operate, improve and promote our services (for example, when we create your Avispas account to enable you to see your products, see your switch, customise your experience of our services, or use your information for analytics purposes) and to protect our business.

  • Legal obligations

 

It is necessary for us to use your personal information for us to comply with a legal obligation.

Where you provide us with special category data (for example, information about your health or any previous criminal convictions, such as driving offences), we will seek your explicit consent to process this information.

Sharing your personal information

 

We share your personal information with third party companies to help store your data efficiently and securely. Our third party companies may access your personal information to help provide you with services that you request from those Companies (for example, to help you manage your home) and to provide you with relevant recommendations of other services and products. These recommendations may use inferences about your interests based on your activity on our website and on other websites and apps operated by us.

We may also share your personal information with third parties in the following circumstances:

  • Product suppliers: to obtain quotes and help you switch

 

We provide your personal information to the suppliers whose products and services are listed on our website to help them provide quotes and to carry out your switch. When you buy products or services from these suppliers, their own privacy policies will apply to how they use your personal information. You can find these privacy policies on their websites and you should check that you are happy with them before completing your switch.

Some of the suppliers on our website will search external sources before providing you with a quote or accepting you as a customer. These searches may be recorded by credit reference agencies but will not affect your credit rating.

  • Our service providers: to help us run our business and perform services you request

 

We may provide your personal information to our business partners, suppliers and subcontractors who provide services to us or where necessary to perform a service that you have requested. This includes putting our survey partners in touch with you so that we can find out what you thought about your experience on grupogenios.com.

  • Advertisers and advertising networks: to serve relevant adverts to you and others

 

We may provide your personal information to our partner advertisers and advertising networks that require that information to select and serve relevant adverts to you and others.

  • Analytics and search engine providers: to help us improve our services

 

We may provide information about your visit to analytics and search engine providers to help us improve and optimise our services. We generally only share this information in a form that does not directly identify you.

We may also share your personal information with third parties for the following reasons:

  • If we sell or buy any business or assets

 

If we sell or buy any business or assets, we may disclose your personal information to the prospective seller or buyer of that business or those assets, along with its professional advisers. If Grupo Genios (or substantially all of its assets) is acquired, personal information held by it about its users will be one of the transferred assets.

  • To obtain professional advice

 

We may disclose your personal information to obtain professional advice (for example, from lawyers or financial advisors).

  • To comply with a legal obligation

 

We may disclose your personal information if required to do so by law or in response to a request from law enforcement or another regulatory authority. We may disclose your personal information to enforce our agreements with you or to protect the rights, property or safety of Grupo Genios, it's users or others. This includes sharing personal information with other organisations for fraud prevention purposes.

Storing your personal information

 

We may transfer, store or process your personal information outside of the European Economic Area (“EEA”). The laws in some countries may not provide as much legal protection for your personal information as in the EEA.

By submitting your personal information, you agree to this transfer, storing or processing. Where we use service providers outside the EEA, we rely on approved data transfer mechanisms (for example, the EU Standard Contractual Clauses and the EU-US Privacy Shield) to ensure that your personal information is adequately safeguarded in the recipient country.

 

Unfortunately, transmission of information over the internet is not completely secure. We will do our best to protect your personal information, but we cannot guarantee its security and any transmission is at your own risk. Once we have received your personal information, we will use strict procedures and security features to try to prevent unauthorised access.

 

We keep your personal information for as long as is necessary for the purposes for which it is processed. These periods vary depending on the nature of the information and your interactions with us. You can delete your Grupo Genios account at any time using the account settings page.

Cookies

We use cookies and other similar technologies to distinguish you from other users of our websites and apps (including when you browse third party websites). This helps us to provide you with a good experience when you use our services (for example, to remember your login details and improve our services). We also use cookies and similar technologies to show you more personalised advertising, including Grupo Genios ads on other websites. You may adjust the settings on your browser to refuse cookies but some of our services may not work if you do so.

Opting out of collection of information by third party advertisers

Our third party advertisers and advertising network providers (“Ad Providers”) may provide you with ads on our websites and apps or on other websites. To make those ads more relevant and help measure their effectiveness, the Ad Providers may use cookies and similar technologies. They record your activity (including pages visited) and estimate what information interests you most. They use this information in accordance with their own privacy policies.

Your rights

 

You have the right to ask us not to process your personal information for marketing purposes. You can do this at any time by updating your email preferences in your Avispas account or by clicking on the “unsubscribe” link in any marketing email we send you. You can also opt out of marketing by emailing contactus@grupogenios.com.

Data protection law gives you the right to access your personal information, to object to the use of your personal information for certain purposes, and the right to erase, restrict or receive a machine-readable copy of your personal information. You can access, update and delete your grupogenios.com account information by logging into your Avispas.eu account. If you cannot fulfil your request using these tools, please email contactus@grupogenios.com or contact us using the address below.

We will handle your request in accordance with the law. This means there may be legal reasons why we cannot fulfil all requests.

Facebook page

 

When you visit Genios Facebook page, Facebook records your personal data collected in connection with your interactions with our content.

Links to third party websites

 

Our website may contain links to other websites. This privacy policy does not apply to those other websites and we do not accept liability for the content of any other website. Please check the privacy policy of any other website before submitting any personal information to it.

Third party comparison and switching tools

 

Some of our comparison and switching tools are provided by trusted third-party suppliers. Unless you have a Grupo Genios account or agreed to receive marketing emails from Grupo Genios, we don’t retain any of your data as part of your switch through these third party comparison and switching tools.

Contact us

 

If you have questions about this privacy policy or the way in which Grupo Genios processes your personal information, you can contact us using the details below:

Email: contactus@grupogenios.com

Updated: 11th June 2021