Complaints

At Avispas we always aim to provide the highest possible level of service to all our customers and we take any complaints very seriously. If we have not been to your satisfaction and want to make us aware, please use this page to find out how to make and escalate a complaint.​

Is your complaint is about a provider?

 

If you've purchased a product through our website, and you have a complaint about the provider, then you should address your complaint directly to that company.

To find out how to raise your complaint, please refer to your provider's complaint procedure which you should find on their website. We can't accept liability for errors made by your selected provider, or answer any complaints on their behalf.

If you are unable to resolve and still require assistance, please use the contact us on this page and we will attempt to help the best we can.

Is your complaint is about a third party or agent working on behalf of Grupo Genios?

 

If you have a complaint regarding a third party supplier or an agent working on behalf of Grupo Genios, please use the contact us area on this page to proceed further with your complaint.

We ask that you supply the following details in this complaint:

  • Name (Third Party of Agent)

  • Town (you are in)

  • Product / Reason for complaint

Is your complaint is about Grupo Genios?

 

If you have a complaint directly at Grupo Genios, please use the contact us area on this page to proceed further with your complaint.

 

Contact Us

 

For complaints about Grupo Genios energy, broadband or mobiles comparison and switching services, please contact the Grupo Genios customer services team using one of the options below:

  • Email: contactus@grupogenios.com

  • Post: Grupo Genios Customer Services, Avenida Ernesto Sarti 10, Parque Royale Business Centre, Local 48, Adeje, 38660, Santa Cruz de Tenerife

Please provide the following details to make our service to you quicker and more efficient:

  • Full Name

  • Address

  • Contact Number and/or Email

  • Who you have dealt with

  • Reason for Complaint

Our Customer Services team will respond to your enquiry as quickly as possible, and will discuss with you how best way to resolve the matter.